Case Study: Integrated Telehealth with MatrixCare & CarDon
This case study shows how the existing partnership between Third Eye Health and MatrixCare supports integrated care. CarDon, a Midwest-based post-acute operator, recently sought Third Eye Health to provide physician consultations to residents in its senior living communities overnight, on weekends, and on holidays. In addition to providing immediate physician access, improving quality measures, and reducing medical costs, a major factor in CarDon's choice of Third Eye Health was its existing partnership with MatrixCare and its ability to deliver secure, integrated telehealth in real time. CarDon needed a solution that could positively impact return-to-hospital (RTH) rates by treating patients in place. After learning that their EHR provider, MatrixCare, already partnered with Third Eye Health, choosing a telehealth provider was easy. Through secure integration, providers and nurses at CarDon and Third Eye Health physicians have real-time access to patient records. This is especially important as the quality of resident care relies deeply on accurate data.
“It really takes the work off of our staff, especially having the documents import directly into the resident documents section with the physician signature. We don’t have to wait days for these notes; they’re already in there.”
– Brandy Armstrong, Director of Clinical Information at CarDon & Associates
The first six months of service by Third Eye Health resulted in an 88% average treat-in-place rate across over a dozen skilled nursing facilities, an improvement from the previous quarters, leading to fewer RTH and avoidable readmissions. Physician satisfaction has also improved, as primary providers can get much-needed rest by trusting Third Eye Health physicians to care for their patients while mirroring their own protocols. Quality measures are improving, as well, including RTH reductions and clinical outcome improvements, all stemming from immediate physician access. Warm hand-offs from Third Eye Health physicians to CarDon’s primary providers and nurse leaders, through Third Eye Health’s Care Coordination daily summary reports, ensure patients continue receiving high-quality care around the clock.